Privacy Policy

This Privacy Policy describes how Flowsocks.no (the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from us.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the specific pages or products you view, websites or search terms that referred you to the Site, and information on how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following methods:

  • Cookies: These are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log Files: These track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information, such as order information.

How Do We Use Your Personal Information?

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Provide you with information or advertising related to our products or services, in line with your preferences.

We use the Device Information that we collect to help us screen for potential risks and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. You may also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Tracking

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

We use Lucky Orange to track the following on-page actions:

  • Mouse Tracking
  • Mouse Clicks
  • Key Logging
  • Scrolling History

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via the contact information below.

Additionally, if you are a European resident, note that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests outlined above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Flowsocks.shop@gmail.com.

Text Messaging Marketing Terms

We use an SMS platform subject to the following terms. By subscribing to our text message marketing and notifications, you agree to these terms.

By providing your phone number at checkout and initiating a purchase, subscribing via our subscription form, or through a keyword, you consent to receive text notifications (for your order, including abandoned cart reminders) and text message offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an EU company based in Sofia, Bulgaria. This data will be used to send you targeted marketing messages and notifications. When you send text messages, your phone number is transmitted to an SMS operator to fulfill the delivery.

To unsubscribe from receiving text marketing messages and notifications, reply STOP to any mobile message sent from us or use the unsubscribe link we provided in any of our messages. You understand and agree that alternative methods of opting out, such as using other words or requests, will not be considered a reasonable way to opt out. Message and data rates may apply.

For any questions, please text “HELP” to the number from which you received messages. You may also contact us for more information. To opt out, follow the procedures above.