Terms of Purchase
Welcome to Xuzhou botonghuowuyunshu Co., LTD
These Terms of Purchase are intended to govern your use of our website and the products and services offered here. Please read these Terms carefully before making a purchase. By using our website and placing an order, you agree to the following terms:
Introduction
1.1 Xuzhou botonghuowuyunshu Co., LTD offers a wide range of products and integrates with flexible e-commerce platforms. Xuzhou botonghuowuyunshu Co., LTD’s expertise in supply chain logistics ensures efficient order management to deliver quality products to customers.
1.2 Journe acts as a representative and broker for the international company Xuzhou botonghuowuyunshu Co., LTD. Its role is to manage and operate this website and facilitate international sales on behalf of the seller Xuzhou botonghuowuyunshu Co., LTD.
Seller Identity
2.1 The Website and all rights to trademarks are owned by Xuzhou botonghuowuyunshu Co., LTD. Please note that the international company Xuzhou botonghuowuyunshu Co., LTD is considered the seller of the products displayed on this website. Journe is a representative of the seller through a service responsible for managing sales channels, handling transactions and customer support, building brands, and driving traffic and sales through marketing solutions. Journe is not responsible for deliveries, returns, import and export of products.
Products and Prices
3.1 We strive to provide accurate information about the products, including prices. Please note that prices may vary depending on your location and delivery destination. For international sales, products may be priced in different currencies. Xuzhou botonghuowuyunshu Co., LTD will be the exporter, and any customs fees for orders shipped abroad may therefore be added to the buyer (consumer).
3.2 We reserve the right to price changes caused by price changes from suppliers, printing errors in the price list and errors in prices depending on incorrect information, and reserve the right to adjust the price.
3.3 We reserve the right for any printing errors on this website as well as out of stock products. We do not guarantee that the images accurately reflect the products, as a certain color difference may occur depending on the screen, image quality and resolution. We always try to present the products as accurately as possible.
3.4 In the event of a defective product or right of withdrawal, the customer must notify us of this before we can initiate a repurchase. If the case is approved, the customer will be given a return address to which the customer must send with traceable shipping, and the cost of the repurchase is paid by the buyer as we do not offer free returns.
Order process
4.1 When you place an order on the website, you act as a customer purchasing products from Xuzhou botonghuowuyunshu Co., LTD. Journe will handle and manage your order and ensure that the products are delivered to you in accordance with your selected delivery options via Xuzhou botonghuowuyunshu Co., LTD's own integration programs. Upon placing an order, you will receive an order confirmation via email. The confirmation contains all information about the product type, price, delivery address and seller.
Shipping and Delivery
5.1 Once the order has been processed and handed over to the postal companies, you will receive a delivery confirmation showing the tracking number for each order. With this tracking number, the buyer can track the package via this website: https://www.17track.net/.
5.2 Orders that have received a delivery confirmation cannot be canceled, as the delivery has already been initiated. By having received a tracking number, the shipment has already been ordered or shipped.
5.3 Delivery of the products will take place according to the agreed delivery options. Please note that international shipping may be subject to customs and fees.
5.4 By entering into a purchase agreement, you accept Xuzhou botonghuowuyunshu Co., LTD's delivery times and shipping terms. More information can be found under "Shipping and refunds".
5.5 We reserve the right to charge 300 kroner for uncollected packages that are sent back. This shall cover any costs of return, labor and processing.
5.6 Orders will be delivered automatically to the customer's specified mailbox without the need for a signature. On special occasions, it may be sent to a postal agent, in which case we will notify you in advance of this. Standard delivery will therefore be direct to the door with trackable shipping. By making a purchase on our website, the customer accepts this delivery option.
VAT and Taxes
6.1 VAT and taxes may vary depending on your location and delivery destination. Xuzhou botonghuowuyunshu Co., LTD takes responsibility for complying with all applicable laws and regulations related to exports and taxes. The seller (Xuzhou botonghuowuyunshu Co., LTD) is responsible for the correct reporting and payment of any taxes and fees when selling from China.
6.2 This website acts as an intermediary platform between consumers and Xuzhou botonghuowuyunshu Co., LTD, which enables us to offer competitive prices to our customers. Please note that Xuzhou botonghuowuyunshu Co., LTD is based outside the EU and therefore we do NOT charge VAT on orders and do not use the IOSS or VOEC system. It is important to note that the customer is considered the taxable party in these transactions. As such, the customer may be considered an importer and therefore subject to import VAT depending on the country where the purchase is made. Any additional import duties may apply depending on the destination. These measures are necessary to be able to offer our customers the most advantageous prices.
7. Customer Support
7.1 Journe offers customer support to assist you with any questions or issues related to your order with Xuzhou botonghuowuyunshu Co., LTD. Please contact us if you require assistance.
8. Returns and Refunds
8.1 Returns of products and any refunds are handled by the seller in accordance with their returns policy. Please contact Journe for more information on returns and refunds for proper guidance.
8.2 When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the day you received the order.
8.3 If a product is purchased on sale, campaign or at a reduced price, and if the packaging has been opened or the product has been used, the customer does not have the right to return it, as the product must be resold in its original condition. In this case, the 14-day open purchase does not apply according to our policy.
8.4 The customer must notify us of a withdrawal via email. The message must include information such as the reason, use of the return form, name, address and order number, as well as which goods the return applies to.
8.5 The customer is responsible for the return costs to Xuzhou botonghuowuyunshu Co., LTD. (China). Since the package is sent from our warehouse in China, it must be sent back here for a refund.
8.5.1 The address on the package labels is not our return address, it is only a sorting warehouse that does not belong to us, and sending to another address that does not belong to us is therefore not valid. We are not responsible for orders that have been returned incorrectly without following our procedures.
8.5.2 The website is owned and operated by a Chinese company, and you buy from a seller in China. Domains and text translations can be recommended adapted to the respective country, but this is still a transaction between a private person and a Chinese company.
8.5.3 The products must be sent well packed and in the original packaging to the address you provided after you contacted us.
8.5.4 We reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value if it concerns a used or damaged product. In case of cancellation, we do not refund the shipping costs that were charged when the package was sent. 8.5.5 We are not responsible for the loss of returns not received by Xuzhou botonghuowuyunshu Co., LTD.
8.5.4 We reserve the right to charge NOK 300 for undelivered packages that are returned. This covers any costs for return, labor and handling.
8.5.5 We reserve the right to reject complaints if it turns out that the product is not defective according to current consumer protection legislation. In the case of complaints, we follow the guidelines from the Swedish Complaints Board, see arn.se.
8.6.2 Our current return address is:
Address:
GuLou District, Jiuli Street, Factory Building 2
Zip Code: 221005
Name Cong Ma
Phone 15162138907
Country: China
8.6.1 For a return to be valid, the buyer must contact us to obtain a correctly updated return address. When the return address can be updated
9. Warranty and Liability
9.1 Any warranty for the products is provided by the seller. Journe is not responsible for any warranty obligations. Xuzhou botonghuowuyunshu Co., LTD can provide information on warranty terms upon request.
9.1.2 Journe does not accept liability for indirect damages that may arise as a result of the product and instead refers to the seller Xuzhou botonghuowuyunshu Co., LTD.
9.1.3 Journe does not accept liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may, for example, be labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
9.1.4 Furthermore, we do not assume liability for any changes in products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
10. Protection of Customer Data
10.1 We value your privacy and process your personal data in accordance with applicable data protection laws. Please see our [Privacy Policy] for more information on how we process your information.
10.2 According to the Electronic Information Act, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can
be used to track a user's browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer to provide access to various functions. It is possible to configure your browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Agency.
10.3 By shopping at Xuzhou botonghuowuyunshu Co., LTD on our website, you accept our privacy policy and our processing of your personal information. We take your privacy seriously and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
10.4 Xuzhou botonghuowuyunshu Co., LTD is responsible for the processing of personal data that the customer has provided to Journe as a customer. Your personal data is processed by Xuzhou botonghuowuyunshu Co., LTD and Journe in order to handle your order, share the information with shipping companies and in cases where the customer has requested newsletters or promotional offers – in order to adapt marketing to your individual needs. In connection with a purchase, your personal data is processed to fulfill the agreement with the buyer, and to improve the customer experience through marketing, promotions and similar mailings that occur after the consent of the buyer.
11. Force Majeure
11.1 Both parties are exempt from liability in the event of force majeure, including, but not limited to, natural disasters, war, strikes and other circumstances beyond our control.
12. Agreement Language
12.1 These Terms of Purchase are written in the country's domain language. In the event of any translations into other languages, the Swedish version of the terms and conditions shall apply.
13. Changes to the Terms
13.1 These terms and conditions may be changed from time to time. Any changes will be published on our website, and it is your responsibility to review them regularly.
14. Disputes and applicable law
14.1 If a dispute cannot be resolved in cooperation with the company's customer service and the customer, the customer may, as a customer, contact the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted electronically via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr.
14.2 In the event of any disputes, we will follow the decisions of ARN or a similar dispute resolution body.
14.3 Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
15. Contact Us
15.1 If you have any questions or need further information, please contact our customer support Journe.
Thank you for shopping at Xuzhou botonghuowuyunshu Co., LTD. We look forward to helping you with your international shopping experience
For customer support) - Email: Flowsocks.shop@gmail.com
Seller/Brand Owner: Xuzhou botonghuowuyunshu Co., LTD
(91320303MA1X7JF71N)
Address: Gulou district, opposite Nangang police station and saber-toothed tiger basketball park
city: Xuzhou City, Jiangsu Province
postcode: 221005