Terms of Purchase
Terms of Purchase for Flowsocks.no
Welcome to YQXKA Network Technology Co., LTD.
These purchase terms are intended to regulate your use of our website and the products and services offered here. Please read these terms carefully before making a purchase. By using our website and placing an order, you agree to the following terms:
1. Introduction
1.1 YQXKA Network Technology Co., LTD offers a wide selection of products integrated with agile e-commerce platforms. With expertise in supply chain logistics, YQXKA Network Technology Co., LTD ensures efficient order management to deliver quality products to customers.
1.2 Journe acts as a representative and intermediary for the international company YQXKA Network Technology Co., LTD. Its role is to manage and operate this website, facilitating international sales on behalf of YQXKA Network Technology Co., LTD.
2. Seller's Identity
2.1 The website and all trademark rights are owned by YQXKA Network Technology Co., LTD. Please note that the international company YQXKA Network Technology Co., LTD is considered the seller of the products displayed on this website. Journe acts as the seller’s representative, managing sales channels, handling transactions and customer support, building brand awareness, and driving traffic and sales through marketing solutions. Journe is not responsible for deliveries, returns, or the import/export of products.
3. Products and Pricing
3.1 We strive to provide accurate information about products, including prices. Note that prices may vary depending on your location and delivery destination. For international sales, products may be priced in various currencies. YQXKA Network Technology Co., LTD will be the exporter, and any customs fees for orders shipped abroad may therefore be applied to the buyer (consumer).
3.2 We reserve the right to change prices due to supplier price adjustments, misprints in price listings, or incorrect information and reserve the right to adjust the price accordingly.
3.3 We are not liable for any misprints on this website, as well as product unavailability. We cannot guarantee that the images accurately represent the products, as there may be slight color differences depending on screen, image quality, and resolution. We always strive to present the products as accurately as possible.
3.4 For a defective product or right of withdrawal, the customer must notify us before a repurchase process can be initiated. If approved, the customer will receive a return address, and the cost of shipping for the return must be covered by the buyer, as we do not offer free returns.
4. Ordering Process
4.1 When you place an order on the website, you act as a customer purchasing products from YQXKA Network Technology Co., LTD. Journe will manage your order and ensure product delivery according to your chosen delivery options via YQXKA Network Technology Co., LTD's own integration programs. Once an order is placed, you will receive an order confirmation by email, including details of the product type, price, delivery address, and seller.
5. Shipping and Delivery
5.1 Once the order has been processed and handed over to the postal carriers, you will receive a delivery confirmation showing the tracking number for each order. With this tracking number, you can track the package via this website: https://www.17track.net/.
5.2 Orders that have received a delivery confirmation cannot be canceled, as the delivery is already initiated. By receiving a tracking number, the shipment has already been booked or dispatched.
5.3 Product delivery will be made in accordance with agreed delivery options. Note that international shipping may be subject to customs and fees.
5.4 By entering into a purchase agreement, you accept YQXKA Network Technology Co., LTD’s delivery times and shipping terms. More information can be found under “Shipping and Refunds.”
5.6 We reserve the right to charge 300 NOK for uncollected packages returned to us to cover return, labor, and processing costs.
5.7 Orders will automatically be delivered to the customer’s specified mailbox without requiring a signature. In special cases, they may be sent to a postal agent; if so, we will notify you in advance. Standard delivery will therefore be directly to the door with trackable shipping. By making a purchase on our website, the customer accepts this delivery option.
6. VAT and Taxes
6.1 VAT and taxes may vary depending on your location and delivery destination. YQXKA Network Technology Co., LTD is responsible for complying with all applicable laws and regulations related to exports and taxes. The seller (YQXKA Network Technology Co., LTD) is responsible for proper reporting and payment of any taxes and fees as the seller from China.
6.2 This website serves as a platform between consumers and YQXKA Network Technology Co., LTD, allowing us to offer competitive prices to our customers. Note that YQXKA Network Technology Co., LTD is based outside the EU, and therefore we do not apply VAT on orders or use the IOSS or VOEC system. It is important to note that the customer is considered the taxpayer in these transactions and, as such, may be regarded as the importer and thus subject to import VAT depending on the country where the purchase is made.
7. Customer Support
7.1 Journe provides customer support to help you with any questions or issues related to your order from YQXKA Network Technology Co., LTD. Please contact us if you need assistance.
8. Returns and Refunds
8.1 Product returns and refunds are handled by the seller per their return policy. Contact Journe for more information and proper guidance on returns and refunds.
8.2 When purchasing goods on the website, you as a customer have a 14-day right of withdrawal effective from the day you receive the order.
8.3 If a product is bought on sale, promotion, or discounted price, and if the packaging is opened or the product is used, the customer does not have the right to return, as the product must be able to be resold in its original condition. In this case, the 14-day return policy does not apply.
8.4 The customer must notify a withdrawal by email, including details such as reason, use of the return form, name, address, order number, and items for return.
8.5 The customer will be responsible for the return shipping costs to YQXKA Network Technology Co., LTD. The products should be well-packaged and sent in their original packaging to the address provided after contacting us. We reserve the right to deduct an amount that reflects the depreciation in value compared to the product's original condition in cases of use or damage. For returns under the right of withdrawal, we do not refund the original shipping fee that was charged at the time of dispatch. We are not liable for lost returns not received by YQXKA Network Technology Co., LTD. We reserve the right to charge a fee of 300 SEK for uncollected packages returned to us. This fee is to cover any return shipping, labor, and processing costs.
We reserve the right to reject claims if it is determined that the product is not defective under applicable consumer protection laws. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes; see arn.se.
8.6 To validate a return, the customer must contact us for the correct return address.
9. Warranty and Liability
9.1 Any product warranty is provided by the seller. Journe is not responsible for any warranty obligations. YQXKA Network Technology Co., LTD can provide information about warranty conditions upon request.
9.1.2 Journe does not assume responsibility for indirect damages that may result from the product, referring instead to the seller, YQXKA Network Technology Co., LTD.
9.1.3 Journe accepts no liability for delays/faults caused by circumstances beyond the company's control (Force Majeure). Such circumstances may include, but are not limited to, labor disputes, fires, wars, governmental decisions, or diminished/missing deliveries from suppliers.
9.1.4 Additionally, we assume no responsibility for any changes to products or product features made by the respective supplier and other factors beyond our control.
10. Protection of Customer Data
10.1 We value your privacy and handle your personal data in accordance with applicable privacy laws. Please see our [Privacy Policy] for more information on how we manage your data.
10.2 According to the Electronic Communications Act, visitors to a website should be informed that cookies are used for privacy purposes. Cookie information can be used to track a user’s browsing activity. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various features. You can configure your browser to automatically reject cookies. More information is available on the Swedish Post and Telecom Agency’s website.
10.3 By making a purchase from YQXKA Network Technology Co., LTD on our website, you agree to our Privacy Policy and our handling of your personal data. We respect your privacy and do not collect more information than necessary to process your order. We do not sell or pass on your information to third parties without legal grounds.
10.4 YQXKA Network Technology Co., LTD is responsible for the handling of personal data that the customer has provided to Journe as a customer. Your personal data is processed by YQXKA Network Technology Co., LTD and Journe to manage your order, share information with shipping companies, and in cases where the customer has requested newsletters or promotional offers - to tailor marketing to your individual needs. In connection with a purchase, your personal data is processed to fulfill the agreement with the buyer and to enhance the customer experience through marketing, promotions, and similar communications sent with the buyer’s consent.
Below is a summary of how we store and process your data in compliance with the General Data Protection Regulation (GDPR).
11. Force Majeure
11.1 Both parties are exempt from liability in the event of force majeure, including, but not limited to, natural disasters, wars, strikes, and other circumstances beyond our control.
12. Contract Language
12.1 These terms and conditions are written in the official language of the country’s domain. In case of translations to other languages, the Swedish version of the terms and conditions shall prevail.
13. Changes to Terms
13.1 These terms and conditions may change over time. Any changes will be published on our website, and it is your responsibility to review them regularly.
14. Dispute and Governing Law
14.1 If a dispute cannot be resolved with the company’s customer service and the customer, the customer may contact the National Board for Consumer Disputes; see arn.se. For residents of an EU country other than Sweden, complaints can be submitted electronically via the EU Commission’s dispute resolution platform at http://ec.europa.eu/consumers/odr.
14.2 In the event of disputes, we follow decisions from ARN or equivalent dispute resolution bodies.
14.3 Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
15. Contact Us
15.1 If you have questions or need further information, please contact our customer support at Journe. Thank you for shopping with YQXKA Network Technology Co., LTD. We look forward to assisting you with your international shopping experience!
Customer Support Email: Flowsocks.shop@gmail.com
Seller/Owner of Brand: YQXKA Network Technology Co., LTD
(9132032234613476X9)
1-1404, Building B#, Xicheng Huating, Quanshan District, Xuzhou City, Jiangsu Province